At Kridha Fashion, customer satisfaction is very important to us. We aim to provide high-quality men’s clothing and a smooth shopping experience. However, we understand that sometimes a product may not meet expectations or may not fit perfectly.
This Return and Refund Policy explains the process for returning products and requesting refunds. By placing an order on our website, customers agree to the terms mentioned in this policy.
We encourage customers to read this policy carefully before making a purchase so that they understand how returns and refunds are handled.
Eligibility for Returns
Customers may request a return if the product they receive does not meet their expectations or if there is an issue with the order.
To be eligible for a return, the following conditions must be met:
- The return request must be made within 7 days of receiving the product.
- The product must be unused, unwashed, and in original condition.
- The item must include original tags, labels, and packaging.
- The product should not show any signs of damage caused by the customer.
If a product does not meet these conditions, Kridha Fashion may not be able to process the return.
We recommend that customers carefully check the product immediately after delivery.
Non-Returnable Items
Certain products may not be eligible for returns due to hygiene, safety, or operational reasons.
Products that may not be eligible for return include:
- Items that have been used or washed
- Products without original tags or packaging
- Products that were purchased during special clearance or promotional sales
- Items damaged due to customer misuse
These conditions help us maintain quality standards for all customers shopping at Kridha Fashion.
How to Request a Return
If you wish to return a product, please follow these steps:
- Visit the Contact Us page on the website of Kridha Fashion.
- Provide your order number, product details, and the reason for the return.
- Our support team will review the request.
- If the return request is approved, further instructions will be provided.
Customers may be asked to share photos of the product to help verify the issue.
Once the return request is approved, the product should be packed safely and prepared for return shipment.
Return Shipping Process
After the return request is approved, customers will receive instructions on how to send the product back.
Depending on the location and courier availability, one of the following options may be used:
- Courier pickup arranged by Kridha Fashion
- Self-shipping by the customer to the provided return address
If self-shipping is required, customers are advised to use a reliable courier service and keep the shipping receipt until the return is completed.
Proper packaging is recommended to ensure that the product reaches us safely.
Refund Process
Once the returned product is received and inspected, the refund process will begin.
The inspection process ensures that the product meets the return conditions mentioned in this policy.
If the return is approved, the refund will be initiated.
Refunds may be issued through:
- The original payment method used during purchase
- Store credit or wallet balance (if applicable)
The time required for the refund to appear in the customer’s account may vary depending on the payment provider.
Refund Processing Time
After the returned product is successfully received and verified, refunds are generally processed within 5–7 business days.
However, the time required for the refund to reflect in the customer’s bank account may depend on:
- Payment gateway processing time
- Bank processing policies
- Payment method used during checkout
If customers experience any unusual delay in receiving their refund, they may contact the support team of Kridha Fashion for assistance.
Damaged or Incorrect Products
At Kridha Fashion, we take great care to ensure that every order is packed correctly. However, if a customer receives a product that is damaged, defective, or different from the ordered item, they should contact us immediately.
In such cases, customers should:
- Report the issue within 48 hours of delivery
- Provide clear photos of the product and packaging
- Include the order details when contacting support
Our team will review the situation and provide the appropriate solution as quickly as possible.
Exchange Policy
In some cases, customers may prefer to exchange a product instead of receiving a refund.
Exchanges may be allowed for:
- Size related issues
- Replacement of defective items
- Receiving the correct item if a wrong product was delivered
Exchange requests are subject to product availability at the time of processing.
If the requested replacement product is not available, a refund or alternative option may be offered.
Order Cancellation
Customers may request order cancellation if the order has not yet been shipped.
Once an order is shipped, cancellation may not be possible. In such cases, customers may follow the return process after receiving the product.
To cancel an order, customers should contact Kridha Fashion as soon as possible with their order details.
Changes to This Policy
Kridha Fashion reserves the right to update or modify this Return and Refund Policy at any time.
Changes may be made to improve the return process, comply with legal requirements, or update operational procedures.
Customers are encouraged to review this page periodically to stay informed about the latest policies.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact Kridha Fashion through the contact details available on our website.
Our support team will be happy to assist you and ensure that your shopping experience remains smooth and reliable.
Thank you for choosing Kridha Fashion.